Rachel @ We're Trustable - AI, BPO, CX, and Trust

Rachel @ We're Trustable - AI, BPO, CX, and Trust

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Rachel @ We're Trustable - AI, BPO, CX, and Trust
Rachel @ We're Trustable - AI, BPO, CX, and Trust
Part IV: AI You Can Argue With
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Part IV: AI You Can Argue With

When AI makes a medical decision, how do you argue back? Transparency, explainability, and trust aren’t optional, they’re the future of ethical care.

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Rachel Maron
Apr 09, 2025
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Rachel @ We're Trustable - AI, BPO, CX, and Trust
Rachel @ We're Trustable - AI, BPO, CX, and Trust
Part IV: AI You Can Argue With
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Why Transparency and Trust Still Matter, Even with a Machine

Trust is fragile in healthcare, especially if you’ve been misheard, misdiagnosed, or dismissed.

And yet, we’re building clinical AI systems that don’t explain themselves.
That can’t be questioned.
That don’t even know when they’re wrong.

These so-called “black box” models can detect patterns in massive data sets that humans might never notice but their reasoning is invisible, even to the people who built them. And when the consequences of those invisible decisions are life-or-death, a lack of transparency becomes a moral failure.

Because here’s the reality:
You can’t consent to care if you don’t understand it.
You can’t trust a system you can’t argue with.

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